Understanding Your Right to Choose

After damage to your windshield, residential, or commercial glass, a major source of stress can be dealing with insurance companies. Finding a reliable repair shop is a search that can be futile, especially when dealing with different quote ranges.

When insurance companies enter the picture, they want you to use a specific “verified” repair shop, or take the chance of limited warranties and long turnaround times. How do you beat insurance companies, while still using them to your advantage? Learn their process.

After that first call to insurance, you assume that these “verified” repair shops are better than other local companies. The insurance adjuster might tell you that if you choose someone else, they won’t cover the work along with you running into issues with the unverified provider, especially if you were the cause of the incident. Turns out, the choice is yours. Yes, insurance companies have agreements with specific repair and replacement shops, but that does not mean you have to go with who they say. Ray Sands Glass knows how to work with insurance agencies and will make sure that the process runs smoothly.

Getting Quotes

We do recommend shopping around for the best quote. You may be surprised by the difference in costs that you will come across. If you are paying out of pocket, your first instinct may be to go with whoever is the cheapest but do not sacrifice quality. If insurance is paying for it, you may be tempted to go with one of the higher quotes because you are not ultimately paying for it. Remember that this may lead to a higher insurance premium.

What to consider when choosing an auto glass repair/replacement shop:

  • Use trained and certified technicians.
  • Make sure the shop is only using products that meet Federal Motor Vehicle Safety Standards (FMVSS), which are regulations that specify design, construction, performance, and durability requirements for motor vehicles.
  • They must provide a written warranty and record of their completed work.
  • They must carry adequate insurance.
  • Once your appointment is set up they should be able to tell you how your work will be completed, how long it will take to complete, and the type of auto glass adhesive that they will be using so that

What to consider when choosing a residential or commercial window repair/replacement shop:

  • Use trained and certified technicians.
  • Evaluate whether the company has a guarantee, which will assure you that their technicians will handle your materials with care and will compensate you if anything is damaged.
  • Make sure the company assures you that their technicians will take necessary safety measures so as not to cause any injury.

Ray Sands Glass, located in Rochester, NY, and Canandaigua, NY, will be happy to handle all of your needs and will work with your insurance company to ensure that you receive the best service at the best price. Give us a call today!